Help
How can we help?
Start with the quick answers below. If that does not solve it, open a ticket: we reply by e-mail.
Quick answers
I connected, but the internet does not work
Check that the chosen server is Online on the status page. Then, in the WireGuard app, turn the tunnel off and on again. If it persists, generate a new configuration in the panel and import it again.
How do I add a new device?
In My account, open Devices and click Add. Pick the server, name the device and import the configuration into the WireGuard app. The device limit depends on your plan.
I paid and access was not released
Release usually takes seconds but can take a few minutes. If it passes 15 minutes, check whether your issuer approved the charge and open a ticket with the time of purchase and the last four digits of the card.
How do I switch server or country?
In the panel, under Devices, select the device and choose another server. A new configuration is generated; import it into the app and turn the new tunnel on.
How do I change my password or e-mail?
In My account, on the Account tab. If you cannot log in, use "Forgot my password" on the login screen.
How do I delete my account?
Open a ticket in the Account category asking for deletion. We confirm by e-mail and remove your data according to the privacy policy.
Open a ticket
We reply by e-mail. The more details, the faster the fix.
Other channels
E-mail
For account and payment matters, write from the e-mail on your account.
suporte@suavpn.comSystem status
Check for incidents before opening a ticket.
StatusInstall guides
Step by step for each system.
Apps